We are dedicated to transforming passenger assistance at airports through digital innovation. Our cloud-based platform brings passengers, assistance staff, cabin crew, and boarding agents together to enable seamless communication, improve efficiency and enhance passenger experience.
We understand assisted travel very well. It's all we do!
Bridging communication gaps & improving service levels
Auto allocation of tasks to the nearest agent
Beacon based verification of passenger assistance SLA
Geolocation of passengers and crew on the airport map
Providing airlines and airports with instant data and analytics
Multilingual user interface: French, German, Spanish and more
"Assisted travel is among the most complex operations within airport terminals due to the wide variety of support needs, logistical challenges, time-critical coordination, and last-minute flight delays.
Airports will inevitably fall short if they attempt to manage such operations using legacy systems and without real-time collaboration among all stakeholders.
I am delighted to see that Ostrum has addressed these complex challenges head-on and developed a new platform for the industry."
Chris Garton,
Ex-COO of Heathrow Airport and former EVP Operations at Dubai Airports
"The barriers in collaboration among stakeholders in the PRM sector remain a real challenge. I look forward to Ostrum platform bringing everyone together and in turn mitigating the difficulty in sharing information related to disabled travellers throughout their journey."
Andrew Wright,
Disability Advocate, Accessible Travel Limited
"I have worked in the industry for a long time and have experienced many system transitions. The recent switch at Gatwick airport from their older system to Ostrum was the most impressive I have seen. It frequently takes a long time when transitioning for an operation to regain functionality (several days) and this has an impact on the customers. However this transition was so smooth (a few hours) that I believe it is a great demonstration for other airports who are considering Ostrum."
Geraldine Lundy MBE,
Director, Accessible Travel Consultancy Limited
"In the real world, things rarely go exactly as planned. Even with solid preparation, the system must adapt quickly throughout the day and respond in real time. It’s great to see the Ostrum platform enabling that seamless, real-time communication flow."
Capt. Chris Hope,
Former Head of easyJet Operations
Ostrum SaaS Platform
Across the world, airports and airlines are legally obliged to provide free assistance to passengers with reduced mobility (PRM) and to passengers with disabilities. Approximately 2% of passengers traveling through airports require such assistance.
Our airport PRM software, "Ostrum", enables airports and airlines to manage assistance services efficiently. As a SaaS platform hosted on Amazon Web Services (AWS), Ostrum facilitates seamless communication and coordination between passengers, assistance staff, cabin crew, and boarding agents. By bridging critical communication gaps in assisted travel, Ostrum ensures a smoother, more reliable experience for all parties involved.
Designed exclusively for airport PRM operations, Ostrum is the most sophisticated and most modern PRM software product in the world! It addresses long-standing challenges in the industry, moving beyond the legacy procedures that have remained largely unchanged for 30 years. With a deep understanding of the unique challenges in airport assistance, Ostrum is committed to transforming special assistance using technology-driven innovation.
London Luton
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London Gatwick
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Belgrade
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Santiago
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